Since dealing with my sciatica, it had a domino effect. I wasn't able to bend over to cut my own toenails. Since I'm not comfortable visiting a nail shop yet, I let my toenails get too long and got stuck with a painful ingrown that I couldn't take care of on my own. I noticed the excellent reviews by Yelpers on this place and found out they are an in network provider for my insurance. So I made a phone call. The receptionist was friendly and was able to squeeze me in for an appointment for the next day. I was so thankful since my toe was in a lot of pain. The office is relatively easy to find. Once you park, head into the building and the office suites from 105-110 are to the back of the building if you're parked by Grove Ave. I was greeted and checked in immediately. There are 4 pages of medical info you fill out. I would allot about an hour for your appt. I was seen by Dr. Chan. She went over what happened, and then provided me two options for my ingrown. I decided to go with the first option without cauterizing the root only because it heals faster. Of course, if you're suffering from an ingrown toenail, the second option to kill off the ingrown toenail root permanently is a better one. I couldn't go with that one because of the line of work I do and it would need more time healing. Dr. Chan thoroughly explained how the procedure will go. I know a lot of people get scared of pain, and I couldn't find anyone describing the procedure in detail. I will do that in my review because when you know what will happen, it is often less fearful. I will say, I have an extremely high tolerance for pain so my experience may not be your experience. If you have a lower threshold for pain, it will hurt, but very briefly. Dr. Chan and her MA worked together to made sure my toe will be numb. My toe was sprayed with a cold spray to mimic putting ice on it, and it slightly numbs the area so they can inject the numbing agent into the toe. It is two shots. This was the part that was the most uncomfortable. Obviously toes don't have a lot of meat, so getting two shots wasn't fun, but the way they do it here minimizes (not takes away) the pain. I winced a little but it was for a very short time. Dr. Chan said 30 seconds, and she was spot on. Once the numbing shots were given, they allow about 5 minutes or so to let it work through and make sure your toe is numb. Dr. Chan is by herself for the second portion. She is very communicative and gives clear directions. I appreciated her going through everything step by step. Once she knew my toe was numb, she went to work. It was finished pretty quickly, around 5 minutes or so. She wrapped up my toe, and gave me aftercare directions. I'm on day 2 from the procedure. The first day, I wasn't able to do anything. Dr. Chan instructed that she wanted the foot elevated. She did warn me that once the numbing agent wears off I may feel pain and to take pain relievers. I didn't. I did feel some slight throbbing, but again, I have a high threshold for pain. I was able to walk the next day but nothing too crazy. Mine was minor so I didn't need to take antibiotics. Your case may differ if it is more severe. I was told to soak my foot in epsom salt and warm water twice a day, and apply Neosporin. I didn't have that, and only had Aquaphor, so I applied that instead. I think it's the petroleum part of Neosporin that is most important to keep the cut moisturized and protected. The aftercare instructions will have all of that info. Overall, my toe is healing very well. I don't have anymore pain! I have a follow up in a week. Dr. Chan is excellent and made this experience as painless as possible. I expect to resume full activities very soon.